Touching Hearts gets ‘Best of Home Care’ award

Touching Hearts at Home announced it has received the 2021 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care.

Touching Hearts at Home is now ranked among the top 10% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

To qualify for this award, 10% of Touching Hearts clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Touching Hearts received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc.

“It’s a great honor to have earned this Leader in Excellence Award for the second year in a row”, said Mark McDermott, president of Touching Hearts. “More importantly, it reflects that our clients and caregivers are having superior experiences as we empower older adults to age in place. I am really proud of our caregivers and grateful for our clients’ praise.”

“Touching Hearts has worked extremely hard to provide high-quality care and employment, and their work hasn’t gone unnoticed.” says Erik Madsen, CEO of Home Care Pulse.