• 211 / LIFE LINE
211 • 585-275-5151 • Text 898211 • 1-877-356-9211
Free, 24-hour, confidential phone, chat and text service that compassionately provides information, referral and crisis and suicide prevention services for Monroe, Wayne, Ontario, Livingston, Cayuga, and Seneca Counties. The service also offers searchable online database.
• 988 Suicide & Crisis Lifeline
English: 988 • 800-273-8255
Spanish: 988 • 888-628-9454
A national network of local crisis centers that provides free and confidential emotional support 24/7 for those in suicidal crisis or emotional distress and their loved ones. The network also seeks to improve crisis services and advance suicide prevention by empowering individuals, advancing best practices for professionals and building awareness of suicide and its prevention.
• Alzheimer’s Association Helpline
800-272-3900
Trained, knowledgeable staff are available any time of day or night to provide information on Alzheimer’s disease and dementia, information on local programs and services, crisis assistance and emotional support.
• Chances & Changes, Inc. Domestic Violence Program
Hotlines: 585-658-2660, 888-252-9360
Nonprofit that serves victims of domestic violence in Livingston County. Offers a chance to escape the traumas of abuse, heal from its emotional and physical effects in a protected and comfortable environment and begin advancing toward a safer, happier life.
• City of Rochester Drug Hotline
Dial 311 or 585-428-6000
Accepts information on actual or perceived drug activity locations and dealers in Rochester. The information given is passed on to the Rochester Police Department Narcotics Unit for investigation. Callers can choose to remain anonymous, or to give their names and telephone numbers so that investigators can contact them.
• Childhelp National Child Abuse Hotline
1-800-422-4453 (call or text)
Dedicated to the prevention of child abuse in the US, Canada and many other countries. Professional crisis counselors offer crisis intervention, information, and referrals to thousands of emergency assistance, social service and support resources in over 170 languages. Operates 24/7, 365 days a year. All calls, texts and chats are confidential.
• DoD Safe Helpline
Operated by the Rape, Abuse & Incest National Network (RAINN)
877-995-5247
A crisis support service specially designed to provide live, one-on-one support to sexual assault survivors in the Department of Defense community, their loved ones, and anyone else in that community who needs assistance or information. All services are confidential, anonymous, secure, and available worldwide 24/7. Survivors can also obtain live, confidential, one-on-one help through a secure instant-messaging platform at SafeHelpline.org.
Monroe County Department of Public Health
111 Westfall Road, Room 952, Rochester, NY 14620 • 585-753-5555
Callers can obtain information on COVID-19, (coronavirus) influenza and respiratory syncytial virus (RSV), and the availability of tests and vaccinations for those diseases.
• Livingston County Sheriff’s Office Tip Line
585-243-7100
Call to report illegal activity occurring in Livingston County, giving as much precise information as possible. Callers can request that their identities remain confidential. Reports can also be given at the Tip Line web page’s address.
• National Call Center for Homeless Veterans
1-877-424-3838
www.va.gov/homeless/
Counselors are available 24/7 to talk to homeless veterans, veterans who are at risk of becoming homeless, and their family members, friends and supporters. Those who call can obtain information on US Department of Veterans Affairs homeless and health care programs, and other services available in their area. All conversations are confidential.
• National Domestic Violence Hotline
1-800-799-7233 • 1-800-787-3224 (TTY) • Text “START” to 88788
Those who are experiencing domestic violence, need information or resources regarding domestic violence, or are just questioning unhealthy aspects of their relationship can call 24/7. The service is free and confidential.
• NYS Office of Children and Family Services Statewide Central Register of Child Abuse and Maltreatment (SCR)
https://ocfs.ny.gov/programs/
Accepts reports of child abuse or maltreatment that occur within the state 24/7, 365 days a year. SCR staff sends that information to county child protective services offices, monitors their responses and determines whether child abuse or maltreatment has been reported previously. All calls are anonymous, and the callers’ identities are protected from disclosure. Any child abuse or maltreatment should be reported immediately.
Statewide toll-free telephone number: 1-800-342-3720
Deaf or hard of hearing, call TDD/TTY at 1-800-638-5163, or
Have Video Relay System provider call 1-800-342-3720
Anyone who believes that a child is in immediate danger should call 911 or their local police department.
• New York Relay Service
English: 800-421-1220
Spanish: 877-662-4886
Connects deaf, hard-of-hearing, deaf-blind, speech-disabled or late-deaf TTY, (text telephone) VCO (voice carry-over) and HCO (hearing carry-over) telephone users with standard telephone users for communication purposes. Specially trained relay operators are available 24/7 to help callers located anywhere in the world conduct their conversations. All calls are completely confidential and handled with sensitivity.
• NYS Smokers’ Quitline
1-866-697-8487
Connects smokers with the resources needed to stop smoking and consuming nicotine.
• NYS HEAP (Home Energy Assistance Program) hotline
1-800-342-3009
https://otda.ny.gov/programs/
HEAP helps low-income people pay the cost of heating and cooling their homes if they do so with electricity, natural gas, oil, coal, propane, kerosene, corn, wood or wood pellets. Eligibility depends upon the size of the household and its income, and the residence’s primary heating source. At least one member of the household must be under 6 years old, 60 years old or older, or permanently disabled. Other conditions might also help qualify a household for HEAP. HEAP programs also offer assistance for those who are in heat or heat-related emergencies, with the repair or replacement of furnaces, boilers or other direct-heating equipment and with the purchase of an air conditioner or fan, as well as other benefits.
According to a message that was on the HEAP phone line on Nov. 14, 2025, due to the current federal budget and shutdown the start of applications for the 2025-2026 Regular HEAP benefit had been delayed until further notice.
• RAINN National Sexual Assault Hotline
800-656-4673
https://hotline.rainn.org/
RAINN, the Rape, Abuse & Incest National Network, is the nation’s largest anti-sexual violence organization. The organization works closely with a great many local sexual assault service providers across the country to offer confidential support services to survivors regardless of where they are in their recovery. By dialing the hotline, sexual assault survivors can obtain the confidential support of trained support specialists, the chance to talk through what had happened to them and information about the resources that can assist them with their healing and recovery. They can also gain referrals to long-term support services and obtain information about local laws regarding sexual assault and the resources that are available to them in their communities.
RESTORE
(Formerly Rape Crisis Service)
585-546-2777 • 866-600-6886
A program of Planned Parenthood of Central and Western New York, RESTORE is a free rape crisis program that provides crisis intervention and support for sexual assault survivors and their loved ones. In addition to serving the general public, Planned Parenthood also offers RESTORE College Advocate, which provides support and advocacy for students who have experienced sexual assault on or off campus, even if it occurred years ago. All RESTORE services are free and confidential. Crisis counselors are available 24/ 7 at the numbers below.
• Substance Abuse and Mental Health Services Administration National Helpline
1-800-662-HELP (4357)
Confidential, free 24/7 treatment referral and information service. Services are available in English or Spanish for individuals and families who are facing mental and/or substance use disorders.
• Willow Domestic Violence Center Hotline
911 for those in immediate danger • 211 • 585-222-SAFE (7233): voice, text, TTY
Free and confidential service for survivors of domestic violence and those who are concerned about survivors. Hotline counselors’ services include crisis intervention and counseling, assistance with safety planning, advocacy, information and referrals for services. The Willow Domestic Violence Center also offers food, clothing, shelter and other basic resources to those in need.
• Upstate New York Poison Center
800-222-1222
Certified specialists in poison information (CSPIs), registered nurses and pharmacists trained in toxicology are available to help callers deal with potential or actual poison emergencies.
• Veterans Crisis Line
Serves Veterans, service members, National Guard and Reserve members, and those who support them 24/7, 365 days a year. All services are free and confidential.
988 then choose option 1.
Text 838255
988 Lifeline Options for Deaf and Hard of Hearing (HoH)
988 Videophone for Deaf/HoH American Sign Language Users:
https://988.aslnow.io/phones/
For TTY Users: Use your preferred relay service or dial 711 then 988.