The newly renovated waiting room and modernized clinic serves a growing patient population
Trillium Health leaders gathered May 3 for a ribbon-cutting event to celebrated the expanded and renovated clinic space at 259 Monroe Ave. at Monroe Square in Rochester.
“Trillium Health is committed to ensuring extraordinary care to all who walk through our doors,” said Andrea DeMeo, president and chief executive officer of Trillium Health. “We want to ensure that everyone, including those with complex medical and social needs, members of our LGBTQ communities, and those who are considered low income or living in poverty feel welcome when they enter our clinic. Our waiting room has been designed for our patients to have a positive experience, where all can feel safe, comfortable, and supported by the highest quality health care.”
Physician Robert Biernbaum, Trillium’s chief medical officer, said the organization cares for thousands of patients annually. “It was important to us to enhance our current clinic space and create a larger, more welcoming facility with accommodations that heighten privacy and improve patient flow.”
The new waiting area includes enhanced check-in and check-out areas and a new patient-friendly self-check-in kiosk, as well as improved lighting, new furniture and carpet, and attractive décor elements. It leads to Trillium Health’s community-based clinic which includes 17 exam rooms and dedicated space for patient-centered care. The clinic delivers high quality and affordable care for all, including for LGBTQ and underserved populations throughout our service region. Services include primary care and infectious disease testing and treatment.
Trillium Health officials acknowledged Assemblyman Harry B. Bronson for seeking support for this project through New York State, and Rozzi Architects and DGA Builders as key partners in the project.
Photo: Trillium Health during a ribbon-cutting event marked to open the renovated and expanded clinic at 259 Monroe Ave. at Monroe Square in Rochester.